Terms & Conditions

Eternal Passion Travel

Terms & Conditions

By engaging Eternal Passion Travel or using our website you agree to be legally bound by these terms and conditions. In all cases the person making the booking shall be considered to have accepted these terms and conditions on behalf of all persons included in the package being booked.

Reservations Policies

The following terms and conditions apply to Eternal Passion Travel packages. Customers must be at least 18 years old and possess the legal authority to conduct business with Eternal Passion Travel in accordance with the terms and conditions herein. Customers may be required by the airline to provide photo identification at check-in to validate that their identity matches the booking identity on all of our packages.

Flights

Eternal Passion Travel shall not be responsible for flight schedule or rate changes. For flights operated by any airline, The Airlines Customer Service Plan applies. They can be found on the airline’s website.

Minimum Hotel Stays in Air and Hotel Packages

When booking air and hotel together, the hotel stay must match the itinerary dates of the air booked or must have a minimum of 3 nights hotel. The hotel in the package must be located in the passenger’s vacation destination.

Payment

Full payment is expected at time of booking unless indicated otherwise. Prices, hotel availability, flight and travel dates are only guaranteed after full payment is received by Eternal Passion Travel. Eternal Passion Travel reserves the right to treat a booking as cancelled by the Customer if the balance due is not paid on time. All prices are in U.S. dollars, and all airfares include required government taxes, segment fees, airport passenger facility charges (PFC’s), September 11th Security Fees and federal segment fees.

Adjustments of package pricing will not be made after payment is received, nor shall any rate reduction subsequent to booking be retroactively applied. Eternal Passion Travel reserves the right to correct any errors. Government taxes and fees are subject to change after purchase.

Exclusions

Eternal Passion Travel or supplier prices/rates do not include extra charges imposed by the airlines (see “Optional Airline Fees”). Resort fees, meals, shows, tours, tips, energy surcharge, telephone surcharge, telephone calls, liquor, taxes, room service, laundry, parking fees, pet fees or other items of a personal nature not otherwise specified in the quoted rates are excluded from the package/tour price. All personal charges must be paid prior to departure from the hotel or upon return of rental car. A major credit card, cash, deposit and photo identification may be required upon check-in at the hotel. Deposit amounts vary by hotel, please contact the hotel booked for more information on their deposit policies. Room assignments are based on hotel availability and are made at the hotel’s discretion (number and type of beds cannot be guaranteed).

Cancellations

A package is considered confirmed once payment is received and thereafter all penalties will apply if the package is changed or canceled. All cancellations of packages booked directly with Eternal Passion Travel must be phoned in to us at 410-292-4222 and cancellation form must be submitted which are effective at the time of submission. Cancellations of a person or persons in a package that involve a change in hotel configuration or category (i.e. from double occupancy to single occupancy, from run-of-house to a suite) are subject to rates in effect at the time cancellation is made.  Cancellation Form

Cancellation Penalties

Eternal Passion Travel Individual Package Cancellations  

From the date of booking to 45 days prior to departure – $150 per person + 50% of cost for the supplier.

44 days or less – Non-refundable

Eternal Passion Travel Group Package Cancellations

From date of booking to date of departure – Non-refundable and non-transferable due to contractual agreements with hotels (resorts), airlines and vendors.

Eternal Passion Travel Cruise Cancellations

From date of booking to date of sailing – $100 per person plus cruise lines penalties.

Changes 

All changes or revisions made to existing reservations are subject to change fees. Flight, date or hotel changes cannot be made 8 days or less prior to departure. Changes in a package including, but not limited to, a change in name, a change in origin, departure date, destination or hotel room category/configuration are subject to change fees in effect at the time changes are made. If changes involve a change in rate per the supplier, payment will be required at the time of change. Note: Changes of a name on an airline ticket constitutes a cancellation, which is subject to cancellation penalties. Eternal Passion Travel change fees are $50 per person plus any additional charges required by the supplier. Within 30 days of travel, the passenger is subject to a $250 per person reissue fee for domestic, Mexico, Central America and Caribbean packages, $400 per person for all other packages.

Reinstatement of Reservation

If your travel reservations have been canceled, and you notify us within 14 days that you want to reinstate your reservations, a service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services. 

Special Travel Requests

Hotels, destinations, airlines and tourist facilities do not necessarily have the appropriate special services and equipment to accommodate persons with disabilities or special needs. Please advise us of any special requests at the time of booking or at least 15 days prior to travel Eternal Passion Travel will forward the requests to the appropriate vendors. Fees and charges for special services may apply. Special requests or services are treated as requests only and cannot be guaranteed by Eternal Passion Travel.

Domestic Travel Requirements

All travelers 18 years and older must show a government-issued photo ID at flight check-in. Hotel check-in restrictions may apply (most Las Vegas hotels require one guest to be at least 21 years old). Children 14 years and younger may not travel alone and must be accompanied by an adult 18 years and older on the same package.

Passport Requirements for International Travel

All air and sea passengers need a passport to enter or re-enter the United States. This requirement applies to all U.S. citizens and includes children and infants. For more information and to obtain a passport, United States citizens can visit the State Department’s travel website, www.travel.state.gov, or call the U.S. National Passport Information Center: 877-4USA-PPT; TTY/TDD: 888-874-7793. Non-U.S. citizens should check entry requirements with the consular officials of the countries to be visited well in advance. It is your responsibility to obtain passports and visas, where required, from the appropriate embassy or nearest consulate of the country or countries being visited, including any connecting countries. Requirements vary by country and citizenship.

Additional foreign departure taxes, immigration and inspection fees may apply. Certain international air taxes may allow exemptions based on citizenship, age or residency which is subject to document verification. For more information, please go to Tax exemptions and refund information.

The passenger’s name on the ticket must match the name on the form of identification to be used, including middle initial. When making a reservation online, enter the name exactly as it appears on the form of identification. Children under 18 must provide a valid passport or an original or certified copy of a county or state issued birth certificate. A notarized letter of permission to carry the child outside U.S. boundaries is required from any legal parent/guardian not traveling with the child. For travel to/from Mexico, a separate notarized letter of permission in Spanish is also required. In cases of divorce or death of a parent, original custody papers verifying full custody to the traveling parent or an official death certificate eliminates the need for a notarized letter.

Married or divorced women traveling under names other than what appears on their travel documents must present a marriage certificate/license and/or divorce decree.

It is your responsibility to ensure that you have the correct documents needed for travel to any international destination, including the Caribbean, Latin America, and Europe. If you do not have the required documentation and identification for your destination, you will not be allowed to board the plane. For example, Eternal Passion Travel or any of its suppliers are not responsible for any person who is unable to travel as a result of their failure to have a valid passport, and for non-U.S. citizen’s failure to have necessary travel documents.

COVID-19 WAIVER OF LIABILITY

In Spring 2020, the World Health Organization (WHO) declared the Novel Coronavirus (COVID-19) a worldwide pandemic. The Center for Disease Control (CDC) issued several preventative measures to combat the virus, such as frequent hand washing, wearing a mask or face covering and keeping at least 6 feet away from others. If contracted, this virus has the ability to cause the traveler serious and severe illness. For more information on the COVID-19 virus, please visit the CDC website at www.cdc.gov.

I understand and agree to the following:

  1. COVID-19 is a highly contagious virus that can be spread via person to person contact;
  2. After reasonable inquiry, Eternal Passion Travel provided me with the best available information regarding the pandemic protective policies and practices of the vendors and suppliers in my travel itinerary.
  3. Supplier(s) of Eternal Passion Travel may have policies in place to help prevent the spread of COVID-19. Eternal Passion Travel is not the composer or bearer of those policies and I understand that these policies can change at any time;
  4. I understand that the supplier(s) may not apply those policies as diligently as the policies suggest and even if the supplier makes a good faith effort to enforce its good practices, some travelers may simply refuse to cooperate;
  5. I understand that each state/country institutes their own pandemic protective policies and regulations. I further understand that I am responsible for knowing, understanding and abiding by the pandemic protective policies and procedures regarding COVID-19 of all state(s)/ country(ies) listed in my travel itinerary, including any policy updates. I also understand that I may be denied entry into the country for reasons within or outside of my control;
  6. I understand that by traveling, I can be subject to voluntary or involuntary quarantine either at home or in the traveled location(s);
  7. I am responsible for knowing, understanding and abiding by the pandemic protective policies and procedures regarding COVID-19 of all vendors used in my travel itinerary, including any policy updates; 8. With full awareness and appreciation of the risks involved, I, for myself, and on behalf of my traveling companions, including, but not limited to, my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, assume all risks of travel and hereby forever hold harmless, waive, discharge, and release Eternal Passion Travel its officers, agents, independent contractors, affiliates, employees, successors, and assigns (collectively the “Released Parties”) from any and all liability, claims, demands, actions, and causes of action, directly or indirectly arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 whether caused by the negligence of the Released Parties or any third-party vendor or supplier partnering with Eternal Passion Travel.
  8. I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of Eternal Passion Travel services, or the services of Eternal Passion Travel’ suppliers or vendors, specifically related to COVID-19.

Responsibility

Eternal Passion Travel is a travel consultant and an independent contractor, which makes arrangements with third party independent vendors for all tour packages, services and accommodations including air transportation, hotels and other services. Eternal Passion Travel is not an agent of the customer or of other parties providing travel-related services. Eternal Passion Travel does not accept and expressly disclaims any liability for the actions or omissions of these independent vendors. Further, excursions or other tours that a customer of Eternal Passion Travel or his/her travel party may choose to book or pay for while on their trip shall not create a contract with Eternal Passion Travel, but rather the contract will be with the operator of the excursion or tour. Eternal Passion Travel will not be responsible for the provision of such excursions or tours or for anything that happens during the course of its provision by the operator even if a member of the Eternal Passion Travel’ staff accompanies the relevant excursion or tour.

All travel documents are issued subject to the terms and conditions specified by such vendors. Neither Eternal Passion Travel nor any of its agents or employees shall be held liable for, and by accepting these documents customer waives any claim against all such parties for a) any loss of or damage to property or injury to any person caused by reason of a defect, negligence or other wrongful act or omission of or any failure of performance of any kind by any other transportation company, vendor or supplier or other damage caused by factors outside of Eternal Passion Travel’ control; b) any inconvenience, loss of enjoyment, mental distress, illness, pandemic, epidemic or other similar matter; c) any delayed departure, airline turbulence, transportation accidents or missed connections, substitutions of accommodations, termination of service or changes in fares and rates or other unforeseen circumstances; and) any cancellation or double-booking of reservations, tickets or packages beyond the control of Eternal Passion Travel. Eternal Passion Travel reserves the right to accept, decline, retain or remove any person as a member of the tour package program or group at any time.

Each customer agrees that all disputes in any matters whatsoever arising under this Agreement in connection with the responsibility of Eternal Passion Travel enforced in accordance with the laws of the State of Virginia, and each customer consents to the courts of the state of Virginia, USA, being the sole venue of any action related to this agreement, to the exclusion of the courts in any other state or country. Each customer waives its rights to a jury trial.  If you have any questions please feel free to email us.

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